Returns & Exchanges

At Subella Hair, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for items in their original, unaltered condition. Please ensure all lace remains uncut and the original packaging is intact to qualify for a full refund or exchange.

1

Initiate Your Request

Contact our customer support team at [email protected] within 30 days of delivery to receive your Return Authorization number.

2

Prepare the Package

Securely pack the unbrushed, uncut, and unworn hair in its original silk bag and box, including all complimentary accessories.

3

Ship the Item

Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking receipt.

4

Quality Inspection & Refund

Once our specialists verify the hair's condition, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing